Privacy Policy

Novomatic Casino Privacy Policy

This privacy policy applies to all users of the Novomatic Casino website (the "Site") and governs how we collect, use, disclose, transfer, store, retain and otherwise process your information.

We are committed to maintaining the trust and confidence of our users. This policy sets out what personal data we collect, how it is used, shared with third parties when required by law or necessary for functioning of services provided through Site, retained, protected, transferred internationally (if applicable), amended to ensure ongoing compliance with any changes in regulations or standards.

Data Collection and Usage

When using the Site, you may provide us voluntarily with personal data such as name, email address, date of birth, login credentials. We also collect other information that is automatically collected by our server logs, which typically includes but not limited to IP address, device type and model, operating system version, browser type and language.

We use cookies to facilitate a more efficient user experience on the Site. Cookies are small files stored locally on your computer or mobile device. When you access the Site for the first time, we store a cookie with an ID that identifies your current session only (SessionID). We will use this information strictly in accordance with our purposes stated below:

• To verify and authenticate user identities;
• To ensure compliance with applicable laws and regulations such as Ontario's AGCO framework in Canada;
• For marketing efforts or communication with you about special promotions, bonuses etc;

We collect location-based data if the browser settings of your mobile device or computer permit us to access this information. The exact nature of any potential personal data collected through use of geolocation functionality will depend on specific type of services (and geographic boundaries where it may be activated) for which a user signs up or logs into the Site, but we expect that such location-based information might include postal codes.

We do not collect sensitive personal data from visitors to our website. We treat your personally identifiable information as confidential and do not share any personally identifiable information with advertisers or other third parties without first obtaining explicit consent unless explicitly stated otherwise in this Privacy Policy document.

Data Security

To protect user account security, we implement reasonable and industry standard technical measures to ensure that all collected data stored securely and safely on our servers. Any access by unauthorized individuals is prevented due to authentication procedures requiring valid login credentials (email address or password).

Retention of Your Data

We hold personally identifiable information only for as long as necessary to fulfill the original purpose of its collection or compliance with any applicable law, regulation or procedure.

If you withdraw consent to use your data after it has been collected, we will cease using and sharing this personal information but still maintain a record on file so that future transactions by user can be completed smoothly.

International Data Transfers

We transfer user's personally identifiable data between different offices (both within Canada and internationally) solely for operational purposes as specified above to support functioning of services provided through Site, ensuring proper management. For instance: In order to improve communication efficiency via phone calls or video conferations with regional departments located outside the country where Novomatic Casino operates.

Account Registration Process

When registering an account on our platform users will need provide us personally identifiable details like first name last name address phone number and email etc which allows us identification authentication process before user can access further content related to registration service offered by website such as new games latest updates bonus schemes promotions events ticket reservations payments processing.

Customer Support Service Availability

Novomatic Casino Customer Support Team is available 24 hours a day via the Site's live chat system. Should any issue arise during your time on our platform feel free reach out and we will do best to help resolve matter promptly efficiently professionally courteous manner possible under all circumstances given technical limitations availability staff expertise levels policies currently enforced relevant jurisdiction applicable.

User Right to Access, Correct or Erase Data

As data subject you have rights regarding control over personal information such as right of access (right to know) correction erasure restriction processing profile transfer and objection profiling which can be exercised within reasonable time-frame using available channels on the site namely - My Account > Settings > Privacy Preference Management Page.

You are advised that these rights may not apply in all jurisdictions, depending on specific laws or regulations applicable there.