Responsible gambling

Responsible Gaming at Novomatic Casino

We are dedicated to providing our players with a safe and enjoyable gaming experience. At Novomatic Casino, we understand the importance of responsible gaming practices and want to help you control your play.

Self-Exclusion and Exclusion Tools

You can set limits on your account or take a break from playing altogether by using our self-exclusion tools. We also offer permanent exclusion options for those who feel they need more significant support.

• Time-outs: Temporarily lock out of your account for a short period, ranging from 24 hours to 30 days.
• Deposit limits: Set a maximum amount you can deposit into your account within a set timeframe (daily, weekly or monthly).
• Loss limits: Limit the net losses over a given time frame (e.g. daily/weekly/monthly)
• Self-exclusion: Completely block access to our site for a fixed period of up to 6 months, with no possibility to open account during that time.

Problem Gaming Support

If you're struggling with problem gaming or have concerns about your own behavior, we encourage you to seek help. Novomatic Casino has partnered with reputable organizations dedicated to supporting individuals affected by problem gaming.

• ConnexOntario: A provincial service in Ontario providing confidential support for people experiencing problem gambling.
• Gambling Therapy:

Helpful Tools and Resources

We strive to provide an environment where you feel comfortable managing your gaming habits. Explore the following resources available within our platform:

• Reality Check Tool: Displays the time elapsed since last deposit/first loss
• Game Limits: Set limits on how much can be bet/spent
• Account Summary: View complete history of activity and transactions

Access Support When You Need It

If you're struggling with problem gaming or have concerns about your own behavior, we encourage you to seek help. Our support team is available 24/7 via the following channels:

1. Live Chat: Instant messaging system for prompt assistance.
2. Email: Email us and our support team will get back to you within a day (business hours).

Your gaming habits are important to us, and we're committed to helping you maintain a healthy balance between entertainment and responsible play.

Please note that these resources do not replace professional help but offer an additional layer of support for those who need it.